Help with the KiwiDIY app
Need help with the app or your account? Email our support team and we'll get back to you, usually within one business day.
Email support[email protected]
KiwiDIY is operated by Qist Limited, Auckland, New Zealand.
Describe the DIY job you need help with. KiwiDIY asks a few questions about your situation and the tools you have, then puts together a step-by-step plan with the materials and tools you'll need.
Yes. You'll need to create an account with your name and email so your tasks and guidance are saved to your task history and available across your devices.
Yes. You can take a photo with your camera or choose one from your photo library and attach it to a task, so the assistant can better understand the job. Photo access is only used for attaching images you choose.
Use the "Forgot password?" link on the sign-in screen and we'll email you a reset link.
Open the app, go to Profile and choose Delete Account. This permanently removes your account and associated tasks. You can also request deletion here.
Payments are processed securely by Stripe. If something went wrong with a payment, email us at [email protected] with your account email and we'll look into it.
Make sure you're on the latest version and have a working internet connection. If the problem continues, email us with your device model, iOS or Android version, and a short description of what happened.
KiwiDIY provides general guidance only. Always follow local regulations and manufacturer instructions. Some work — including electrical and gas work — must legally be carried out by a licensed tradesperson in New Zealand. If a job is beyond your skill level, stop and consult a professional.